Information Management

We take care of your data through the best market practices so that your company focuses only on its business

Today every company is digital. Therefore data has become essential in management and decision making. Right data, for the right people, at the right time takes a company to new heights of competitiveness.

What is it?

Information management is a set of processes within an organization. These processes range from acquiring data to distributing this information, and ending with your final disposition through archiving or deletion.

This cycle involves a variety of stakeholders, including those responsible for ensuring the quality, accessibility and usefulness of the information acquired; those responsible for safe storage and disposal; and those who need it to make decisions. Stakeholders may have the right to originate, change, distribute or delete information in accordance with company management policies.

The data, once processed, become important information and therefore should be treated as a valuable asset by companies. This has led the academia and the market to establish best practices for data management. Recently, best practices have been compiled into a library called the Information Technology Infrastructure Library (ITIL).

Siena Company, based on the ITIL library, has designed the "Information Management" service. This service was built as a journey, where it is possible for companies from the most diverse segments to implement an effective data management strategy tailored to their needs.

Why acquire?

Throughout our history, it has been rare that we find satisfied customers with the IT department of their companies. Countless times we hear statements such as: "No one understands what they are saying"; "Nobody knows what they're doing"; "We do not know how to evaluate your expenses or how to measure the return of this department."

This is because, IT departments are traditionally not oriented to company services, let alone to their customers. That is why Siena Company has developed the Information Management service that brings the latest technologies and market methodologies to IT departments. Based on the ITIL library, we take the best IT management practices for your business. We divided this service into three modules:

Managed Services

Which manager would hesitate before an option that would bring more agility to the business processes or that could generate more value through innovation? At a time when markets are more competitive than ever, hesitations can be costly and can give competitors success. Being focused on business strategy is essential for any manager and having partners who add value to the operation has become an important differentiator in competitive gaming.

This frees up management and technical resources for other activities within organizations, and there is more room for innovation activities. The freedom provided by the managed services model in terms of strategy management and incremental innovation capacity is coupled with cost flexibility, which is no longer fixed and rigid to be flexible in the type of systems and the number of users, peaks of processing or reduction of activity.

IT Projects

For a company to remain or grow in the market, it must adapt to change. The IT area is definitely not an exception. For this it is necessary that IT projects are implemented to achieve different goals. Our experience is in projects such as:

Required: projects that do not have alternatives to their execution. Examples: applications with problems related to the millennium bug, legal changes can have the same effect on IT projects.
Infrastructure: the immediate benefits are insignificant but create new and important opportunities. Examples: Deployment of a new corporate database, a local network, Intranet deployment or a new organizational structure.
Incremental: projects involving technology or a well-known business process whose impacts are easily anticipated. They bring incremental gains in efficiency and / or effectiveness.
Exploratory: involve new technologies, new business strategies and / or new organizational structures / processes. There is great intrinsic uncertainty, but if they are successful, they can bring great efficiency and / or effectiveness gains to the organization.


IT areas can have different roles within the business and this will directly influence the delivery of results to the organization. An IT diagnosis identifies the level of maturity of a company's IT area. Having this information in hand is essential for implementing proper IT governance, as well as evaluating internal practices and designing improvement actions so IT can keep up with market demands and deliver the expected benefits.

Siena ITIL methodology for better information management:

How to implement?

1. Diagnostics

Through diagnostics we map and identify the gaps in the creation, storage, access, processing and elimination of data. The quality of the diagnosis is directly linked to the effectiveness of a data policy that guarantees responsible people access to the necessary data at the right time, in other words, we cherish the right people with the right data at the right time.

2. Projects

After the diagnostics, our team is in charge of delivering a portfolio of projects responsible for significantly improving the information management of your company. All of our projects are linked to a set of ITIL processes, as mentioned earlier. We value executing the best practices of IT services to bring productivity gains to your company.

3. Outsourcing

Whether it is for the lack of qualified professionals, the strategy of focusing only on core business, or some other criterion, many companies choose to outsource their IT staff. In this case Siena Company offers a specialized team capable of attending to companies present or remote, according to their preference and need. Count on the experience and know-how of Siena Company.

I want to know more!

Call one of our experts for a chat. And see how your company can become more efficient and effective through our services.