Information management is a set of processes within an
organization. These processes range from acquiring data to
distributing this information, and ending with your final
disposition through archiving or deletion.
This cycle involves a variety of stakeholders, including those responsible for ensuring the quality, accessibility and usefulness of the information acquired; those responsible for safe storage and disposal; and those who need it to make decisions. Stakeholders may have the right to originate, change, distribute or delete information in accordance with company management policies.
The data, once processed, become important information and
therefore should be treated as a valuable asset by companies.
This has led the academia and the market to establish best
practices for data management. Recently, best practices have
been compiled into a library called the Information Technology
Infrastructure Library (ITIL).
Siena Company, based on the ITIL library, has designed the "Information Management" service. This service was built as a journey, where it is possible for companies from the most diverse segments to implement an effective data management strategy tailored to their needs.
Throughout our history, it has been rare that we find satisfied
customers with the IT department of their companies. Countless
times we hear statements such as: "No one understands what they
are saying"; "Nobody knows what they're doing"; "We do not know
how to evaluate your expenses or how to measure the return of
This is because, IT departments are traditionally not oriented to company services, let alone to their customers. That is why Siena Company has developed the Information Management service that brings the latest technologies and market methodologies to IT departments. Based on the ITIL library, we take the best IT management practices for your business. We divided this service into three modules:
Which manager would hesitate before an option that would
bring more agility to the business processes or that could
generate more value through innovation? At a time when
markets are more competitive than ever, hesitations can be
costly and can give competitors success. Being focused on
business strategy is essential for any manager and having
partners who add value to the operation has become an
important differentiator in competitive gaming.
This frees up management and technical resources for other activities within organizations, and there is more room for innovation activities. The freedom provided by the managed services model in terms of strategy management and incremental innovation capacity is coupled with cost flexibility, which is no longer fixed and rigid to be flexible in the type of systems and the number of users, peaks of processing or reduction of activity.
For a company to remain or grow in the market, it must adapt
to change. The IT area is definitely not an exception. For
this it is necessary that IT projects are implemented to
achieve different goals. Our experience is in projects
Required: projects that do not have alternatives to their execution. Examples: applications with problems related to the millennium bug, legal changes can have the same effect on IT projects.
Infrastructure: the immediate benefits are insignificant but create new and important opportunities. Examples: Deployment of a new corporate database, a local network, Intranet deployment or a new organizational structure.
Incremental: projects involving technology or a well-known business process whose impacts are easily anticipated. They bring incremental gains in efficiency and / or effectiveness.
Exploratory: involve new technologies, new business strategies and / or new organizational structures / processes. There is great intrinsic uncertainty, but if they are successful, they can bring great efficiency and / or effectiveness gains to the organization.
IT areas can have different roles within the business and this will directly influence the delivery of results to the organization. An IT diagnosis identifies the level of maturity of a company's IT area. Having this information in hand is essential for implementing proper IT governance, as well as evaluating internal practices and designing improvement actions so IT can keep up with market demands and deliver the expected benefits.
Siena ITIL methodology for better information management: